T&Cs

Session Policy

Generally, if you have COVID-19 symptoms or are unwell, your session can be conducted via telehealth or phone.

Continuity of care is important. Bookings, cancellations and related policies are set out by the clinic and you agree to the clinic policies when you make an appointment. Please refer to the Practice Manager should you have any questions about fees and re-schedules. Access to sessions will be restricted if fees are owing and future appointments may be cancelled if fees remain outstanding.

Privacy & Confidentiality

We will go through Privacy, Confidentiality and Consent with you as part of booking your initial appointment. But so you know what’s coming…

I am committed to protecting the privacy and confidentiality of clients, their families/carers, and staff. I comply fully with relevant laws when it comes to collecting, holding, using, disclosing and sharing your personal information. I require your personal data to facilitate your client journey. At times your data will be shared with other organisations and third parties in order to provide you the best possible care.

I am bound ethically and legally to keep everything we talk about in a session Private and Confidential. However, there are some important limitations:

• as required by law, such as complying with a subpoena by the court but also sharing information with your referring GP under a mental health care plan or the NDIA if you are funded by the NDIS
• if there are significant safety concerns to yourself, myself or others

Consent

You will be asked by the clinic to sign a consent form agreeing to the terms and conditions of the clinic where you are accessing my psychology services. The consent form may relate to your session fees, parental consent, presence of animals at in-person sessions, and the video recording of sessions as well as Privacy & Confidentiality. EMDR clients need to know that all their sessions will be audio-video recorded for consulting and supervision purposes. If you have any questions relating to these forms, please discuss with me at your initial session. It is vital you understand your obligations as a client. Consent will be re-visited throughout the professional relationship.